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Queue Administrator Settings - Options - Timeouts


FTSpooler has a number of pre-defined timeout settings for various external processes that may be required for a job. The timeout guards against a job permanently hanging. Timeout settings are in milliseconds.

The following external processes have these timeouts by default:

  • Splitter process - 10 minutes (60000ms), change if FTSplit is run with very large input files.
  • Filter process - 10 minutes (60000ms), change if one of the conversion filters (e.g. PostScript to PDF) is processing very large files.
  • Delivery process - 15 minutes (90000ms), used to catch FTSpooler trying to pass documents to a third party (e.g. Microsoft Outlook) for delivery where that party is offline.
  • Printer is busy - 10 minutes (60000ms), used to catch printers that are offline or networked printers with other large outputs submitted from elsewhere.

Any job that reaches the timeout threshold is recorded in the Failed Jobs Archive with the appropriate description.

 

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